The Sarah Thorne Theatre Company C.I.C is committed to safeguarding the privacy of all Ticket sales at the Sarah Thorne Theatre (the “Venue”) or by visiting us at www.sarahthornetheatre.co.uk (the “Site”)
By Joining our Mailing list, Memberships and booking with ourselves or remaining on www.sarahthornetheatre.co.uk (the “Site”) you are accepting and consenting to the practices described in this policy.
1.Contacting The Sarah Thorne Theatre
The Sarah Thorne Theatre Company C.I.C
Fordoun Road, Broadstairs
2. Information That We Collect From You
2.3 We may collect information that you provide to us for the purpose of subscribing to our website services, emails notifications and/or newsletters.
2.4 We may collect information that you provide to us by filling in other forms on the Site, including information provided at the time of subscribing for a particular service, posting material or requesting further services. We may also ask you for information when you report a problem with the Site.
2.5 We may collect generic information about your visits to and use of the Site such as your IP addresses, geographical location, browser type, referral source, length of visit and number of page views. Individual users will not be identifiable from this information and we may use this information for a number of purposes such as optimising the use of the Site, disclosing to third party contributors or for security purposes. In particular, we may use an analytics service provider for website traffic analysis and reporting and to track information such as which browser, screen resolution and IP address you are using to access our website, in addition to tracking your movements around our website.
2.7 Any materials or information that you post to the Site may be visible to other users of the Site and is stored on our servers for the purposes of making the Site available. We do not collect any personal information contained in any such post or store it for any other purpose. We advise you to be selective about what information you post on the Site or that you provide to other users.
3. Use Of Your Information
3.1 We will only use your information for the following purposes:
(a) to ensure that content from the Site is presented in the most effective manner for you and for your computer;
(b) to provide you with information about our products, services and events that you request from us or which we feel may interest you;
(c) to provide you with information about third parties’ products, services and events that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
(d) to allow you to participate in future interactive features of our service, when you choose to do so;
(e) to provide customer service in relation to your use of the Site, to deal with enquiries and complaints relating to the use of the Site and to notify you about changes to our service;
(f) if you are a member of The Sarah Thorne Theatre, to administer your membership account and enable us to provide you with access to all parts of the Site and to enable you to download information and materials from the Site;
(g) to administer, support, improve and develop our Site;
(h) to send you general (non-marketing) commercial communications, such as information about the services provided to you by us at that time;
(i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user.
4. Disclosure of your Information
6. Third Party Sites and Contributors
7. Security and Data Retention
7.1 We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for the duration of your membership and for a reasonable period or as long as the law requires or permits.
7.2 We will store all the personal information you provide, including your login details, on our secure servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.
7.3 Data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
7.4 You are responsible for keeping your password and user details confidential.
8. International Data Transfers
8.1 Our servers are situated in the UK, however we collect data from wherever users are situated. The information that we collect will therefore be transferred to the UK from any other country in which you may be located and will be subject to UK data protection laws rather than the laws of the country in which you are resident.
8.2 We do not transfer personal data outside the European Economic Area.
9. Your Rights
9.1 You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us using the information provided above. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.
9.2 You may request us to cease sending you any marketing information at any time by notifying us in writing or alternatively each marketing email sent to you will contain an easy, automated way for you to cease receiving marketing emails from us, or to change your marketing permissions. If you wish to do this, simply follow the instructions at the end of any email. You may request us to cease processing your data at any time but if you withdraw your consent to certain types of processing described above we may be unable to maintain your membership of the Site.
9.3 If you have received unwanted, unsolicited emails sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to Info@sarahthornetheatre.co.uk for review.
10. Updating Information
Please let us know if the personal information which we hold about you needs to be corrected or updated at any time.
Last Updated: 27th April 2018